Our goal is to provide quality treatments in a timely manner. In order to do so, we have had to implement an appointment/cancellation policy. This policy enables us to better utilize available appointments for our clients. Please take a few moments to read our appointment and scheduling policy to understand our expectations that must be observed to provide exemplary care for you and our other clients.
Cancellation of an Appointment: In order to be respectful of the needs of other clients, please be courteous and call the office promptly if you are unable to attend an appointment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Calling early in the day is appreciated. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to treatments.
Late Cancellations: Late cancellations will be considered as a “no-show”. Exceptions will only be made in extraordinary circumstances.
How to Cancel Your Appointment: To cancel appointments, please call us at 602-279-0465. If you do not reach the receptionist you may leave a detailed message on the voice mail. If you would like to reschedule your appointment, please be sure to leave us your phone number and let us know the best time to return your call. We accept voicemail cancellations as long as they are not within the 24 hour window.
Tardiness: If you arrive more than 15 minutes late, it will be considered a missed appointment and treated as a no-show.
No-Show Policy: A “no-show” is someone who misses an appointment without calling 24 hours in advance to cancel. “No-shows” inconvenience those individuals who are looking to receive treatments, as well as the staff.
Packages: You will lose the value of the appointment from your package, this includes all discounted packages, even for the first visit. No exceptions.
Cash/Credit Only: A $35 charge will be made on the card that was previously used. If no card is on file no future appointments can be made until that charge is paid in full.