Lighten Up Laser Policies
APPOINTMENT CANCELLATION, LATE RESCHEDULES AND NO-SHOWS: Any cancellations/late reschedules with less than 24 hours of notice are subject to a cancellation fee. If your appointment treatments were for $75 or less, your cancellation/late reschedule fee will be $35, anything above $75 will be 50% of the cost of the scheduled service(s). Clients who miss their appointments without giving any prior notification will be charged the same. If you are scheduled for a pre-paid service, your treatment will automatically be redeemed in lieu of paying a fee.
Lighten Up Laser will make every effort to remind you of your appointment. However, it is your responsibility to make certain Lighten Up Laser has the proper contact information for you.
Our reminder text messages and e-mails are a courtesy. If, for any reason, you do not receive one, you are still responsible for keeping your appointment.
Packages: You will lose the value of the appointment from your package, this includes all discounted packages.
Cash/Credit Only: A charge will be made on the card that was previously used. If no card is on file no future appointments can be made until that charge is paid in full.
Tardiness: If you arrive more than 15 minutes late, it will be considered a missed appointment and treated as a no-show.
Refund/Exchanges: All sales are final at the point of purchase. You may exchange any purchase within 6 months of the original purchase date. Purchase exchanges may be applied towards the value of any other requested service. No exchanges will be allowed more than 6 months after original purchase date, except for pregnancy and medical illness. The exchange value will be calculated by subtracting the pro-rated value of all services rendered from the purchase amount.
CHILDREN: Due to the nature of business at Lighten Up Laser, children under the age of 16 will not be allowed in the laser treatment room for any reason. If you bring young children to a laser appointment, you will need to reschedule and pay a late cancellation fee.
Lighten Up Laser may have promotional offers, sales, and/or specials. Special pricing at the time of purchase will prevail and will not be adjusted, credited or refunded to reflect any new pricing that may be available after your original purchase. All cancellation policies, fees and exchanges will apply to purchases, including sales, specials and promotions.
NO POLICY EXCEPTIONS WILL BE MADE FOR ANYONE, FOR ANY REASON.
Lighten Up Laser reserves the right to refuse service to anyone for reasons management deems appropriate. Lighten Up Laser also reserves the right to change or modify the terms of this agreement without notice.
We will follow all state and CDC recommendations on how to stay safe, so please be prepared to also follow the guidelines.
We appreciate everyone respecting our guidelines. Not only do we want our clients to feel safe but we also need to feel safe.